Autotask Outage

We've now resolved the Based on the latest status update at 1:10 PT the issue related to performance degradation has been resolved. The estimated downtime and degradation related to the western zone was was approximately two hours and fifteen minutes.

Simultaneously, isolated offices experienced application instability related to access via Datto’s Content Delivery Network (CDN) provider. A work around was provided for those offices and the issue has been escalated to the CDN provider. Diagnostic information has been collected and is under analysis to determine the resolution. We will continue to monitor this situation.

Please contact us at franchisesupport@teamlogicit.com if you have any issues or need further support.

We will provide an update to those office were recently impacted and root cause analysis when it is available. incident. Thanks for your patience.

We are in continued communications with Datto Engineering. They have applied an unplanned patch to the servers that were impacted today and are continuing to monitor the results.

If you are still unable to login or are having performance issues please clear your browser cache before logging in.

Please email franchisesupport@teamlogicit.com if you have any further questions or issues.

You can view the current status by checking the Datto System Status Page https://status.datto.com where they will provide continuous updates.

Autotask is currently experiencing an outage on one of their zones (server farm) that is affecting some users in the network. We are monitoring the outage and identified the outage is isolated to America West (ww5.autotask.net).

Users may experience long load times or may not be able to log in. There may also be an impact on ticket flow.

The issue has been escalated to Datto support and the status of the outage can be found on the following page https://status.datto.com. Please follow the status for updates.

We will notify you when the status changes.

Thank you for your patience.